OUR HELP TEAM
How should I care for my Ura Active products?
We recommend following the specific care instructions found on each product label. In general, hand or machine wash as directed and avoiding the use of fabric softeners will ensure durability and quality.
How can I contact customer service?
You can contact us through our contact form on the page "Contact us" or send an email to our customer service team atfernanda@uraactive.com. We are here to help you with any questions or concerns you may have.
How do I return a product?
To initiate a return, visit our sectionreturns and follow the instructions. Remember that you must contact us before returning the product. More details are available in ourreturn policy.
What are the approximate delivery times?
Delivery times vary depending on location and shipping method selected. You can check estimated delivery times during the checkout process and track your order using the tracking number provided.
How can I track my order?
To track your order, log in toyour account and go to the section"Orders history". There you will find detailed information about the status and location of your shipment.
How long does it take for my return to be processed?
Once we receive your returned product, we will process the return within three business days.
How do I determine my size correctly?
To find your perfect size, check out oursize guide located on the product page. You can also contact our customer service team for personalized assistance in choosing the correct size.
What are the payment options available?
We accept credit/debit cards, PayPal and other secure payment methods. You can select your preferred method during checkout in the shopping cart.
Can I change the size of my order after purchasing?
Yes, you can request a size change before we ship your order. Please contact our customer service team as soon as possible to manage the change.